A woman has been left in tears after finding out she is unable to attend the Coronation concert - just minutes away from her house.

Lisa Todd has lived in Windsor for 33 years, with a prime location next to the Long Walk.

After an accident nearly 20 years ago, she has been left with an incurable neuromuscular disorder which has made it difficult for her to attend concerts.

With the news of the Coronation Concert being so close to home and the announcement that 500 tickets were to be allocated to the Royal Borough of Windsor and Maidenhead residents, Lisa applied to the ballot in the hope of getting an access ticket.

Lisa said: "We were thrilled to hear this concert would be made available to local residents."

After hearing nothing for months, Lisa received an email saying she had been unsuccessful in the ballot, but later - like many - received an email from Ticketmaster at midday on Tuesday, April 25.

"Congratulations, you have been successful in the ballot for a pair of standing tickets to The Coronation Concert, at Windsor Castle on Sunday 7 May 2023," the email read.

"I was so excited," Lisa said.

"My daughter who has just completed her MA had arranged to come home especially to take me."

"I shed a tear when I immediately found out they [tickets] were not available."

Ticketmaster has been slammed for their 'misleading' email which was reportedly received by thousands.

In a statement ticket master said: “Everyone who was successful in the two main ballot rounds for the Coronation Concert was offered a guaranteed pair of tickets, provided they claimed them within three weeks.

"Today, any unclaimed tickets were released on a first-come, first-served basis to those who had previously applied to the ballot (and were unsuccessful). These inevitably went very quickly.”

The Observer approached Ticketmaster yesterday (April 26) for comment about the misleading wording and congratulatory subject line but has not received a response. 

Lisa continued: "We will try to access the screen on the Long Walk but if Brook Street gate is closed this will be impossible as we won’t be able to safely navigate the crowds."

To make matters worse, Lisa has found out that Park Street, just one road down from her address at Brook Street, has been given compensation tickets due to parking suspensions in the area.

Despite the parking being suspended down Lisa's road she has not been given the same compensation.

The Observer have approached the Royal Borough of Windsor and Maidenhead for comment regarding compensation tickets.