A care home team leader whose soothing tones brought peace of mind to residents and their families has been officially acclaimed a hero.

Leo Brown, team leader at Care UK’s Mountbatten Grange on Helston Lane, has been named a ‘Care UK Hero’ for going above and beyond for colleagues and residents during the difficult lockdown months.

The nomination was shared as part of a nationwide search for Care UK Heroes throughout its 122 care homes.

Leo was praised for his conscientious approach to care and the support he has provided to residents throughout the pandemic, especially those living with dementia. He ensured they could maintain a normal routine wherever possible, while sensitively explaining to them why things were different.

Debbie Winwood, home manager at Mountbatten Grange, said: “Leo has truly gone above and beyond to ensure residents and their families are cared for in the best possible way, sometimes even giving up his days off so residents would be supported with a familiar face.

“Leo has been a listening ear during these challenging times, and we’ve been inundated with kind words from families, all telling us how much Leo’s reassuring calls meant to them and the peace of mind he provided. He’s a true asset to the team here at Mountbatten Grange, and we’re incredibly lucky to have him – I know the residents really appreciate everything he’s done to make sure their daily routines remain as unaffected as possible.

Leo said: “I’m delighted to have been announced as one of the Care UK Heroes. I know just how difficult the past few months have been, especially for families. So it was important for me to help as much as I could – I’m glad I was able to make a difference. The whole team at Mountbatten Grange has worked really hard to create a positive environment, and I’m really grateful for their support.”