GYM and swimming pool users in Windsor have expressed their growing discontent at the state of the town’s leisure centre.

Residents of the Royal Borough have raised complaints over how Windsor Leisure Centre has been run since Parkwood Holdings and Legacy Leisure took over the management of the Stovell Road venue in January.

The council still owns the leisure centre itself but Parkwood was appointed to manage it, via sub-contractor Legacy Leisure, and agreed to invest £700,000 during the first year of its 20-year contract.

Some of the gym’s users feel that there has been a decline in standards at the centre since management changed hands with scores of comments on social media this week.

The council has conceded there may be issues with the centre, but are confident Parkwood can work through any problems.

A council spokeswoman said: “Parkwood as a long term partner have delivered on their investment commitments in the centre with more new equipment in the gym, a fully refurbished café, additional showers in the pool changing rooms.

“Attendance figures show that more people are visiting the centre, gym membership sales have increased and users have commented that they feel the gym facilities in particular are very much improved.”

“Such a fantastically busy centre with such a wide range of programmed activities will always face operational challenges that need working through and we are convinced that Parkwood will work their way through these with the Windsor Leisure Centre staff team.

“If residents do feel there are any issues they should contact the leisure centre management directly who will be able to help resolve them.”

Gym users have noticed a change in staff attitude, problems with facilities, a long-term out-of-order toilet and changes to class locations.

Mark Camp-Overy, general manager of Legacy Leisure’s Royal Borough contract, said: “To accommodate the spinning area, which was on the first floor, we have developed a dedicated studio and have now completed this with new double glazing which follows the installation of new flooring, air-conditioning, mood lighting and staging. Spinning classes are proving popular and are always well attended.

“Work to mend a toilet in the gym changing rooms has also been completed and we apologise for the length of time this was out of order.

“Customer service is a key priority for us and we firmly believe that standards of care and consideration to service have been maintained and developed as both existing and new staff have been inducted into the Legacy culture.

“To further improve interaction with members, fitness instructors now have a new dedicated area to meet with clients for programme updates and a new feedback drop box has been placed in the members’ entrance to make it easier for members to pass comment for action.”

There have also been suggestions online by residents that the Charity Commission is investigating Legacy Leisure, but this has been confirmed not to be true though its relationship with Parkwood is being monitored.

A spokeswoman from the Charity Commission, said: “We are not currently investigating Legacy Leisure. However, I can confirm that concerns about the charity were raised with us in 2014, as a result of which we assessed the charity’s management and its relationship with a commercial company and identified areas for action.

“We will be following up on the charity’s progress next year"